Customer Service

Returns & Exchange

Return Policy:

If you are not 100% satisfied with your purchase, you can return your order for a full refund within ten (10) days from the date of purchase. The returned items must be in resalable condition: unworn, unused, unwashed and in the original packaging with all original tags attached. Customers are responsible for return shipping costs. We recommend return shipments be sent with a shipping carrier that offers tracking service such as USPS, UPS, Fedex. Please note: The amount refunded excludes any outbound shipping paid on the original purchase.

Once your return is received and inspected by Savine's Returns Department (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days. 
Depending on your credit company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

Exchanges:

Exchanges are not available for online purchases. If a different size or color is desired, simply return the original item(s) for a full refund and place a new order for the item(s) you’d like.

 

Processing & Shipping

Processing:

Once you have placed an order on our site you will receive a confirmation email.  To cancel an order please email us at customerservice@savinexco.com immediately.  Once you have received a tracking number your order will be unable to be cancelled.

Once an order has been fully placed we are unable to switch items or sizes.  So be sure to order the correct sizes, colors, & include the correct address and email.

Please allow 1-3 business days for your order to be shipped.  Once it has been shipped you will receive a confirmation email with a tracking number.

Savine's warehouse hours are from 10am-7pm PST Mon-Fri.  All orders are shipped from our Corona, CA warehouse.   Any order placed on Friday after 11am will be sent out on the following Monday. 

Domestic:

We ship Domestic orders using USPS. We offer free shipping on all orders over 75$ and these will be sent out using USPS.  Ground shipping takes around 3-6 days to arrive after being picked up by USPS.  Please give express shipping options 1 day to ship after placing (except on weekends).